
AToM has seen an increased importance on responsible lending and TCF from GE (First National & Igroup).
Please be advised of the new procedures below with regards to Valuations, Pre Completion Calls and Plausibility checks on Income.
Message from GE:Dear Intermediary
As a leading specialist lender we must remain vigilant in an ever-changing market environment by lending responsibly and demonstrating our support for you whilst treating customers fairly.
According to KPMG’s Fraud Barometer there has been a dramatic increase in the amount of mortgage fraud during the first six months of 2008. Whilst the actual amount is relatively small in comparison to the overall levels of mortgages advanced the rate of the increase is a cause for concern - over 400% since 2007. As a prudent and responsible lender we have to take precautions and would like to advise you of our forthcoming initiatives:
Valuations:
From this week we will be introducing additional checks on valuation reports to validate reports prior to making an offer. This is unlikely to affect the overall timescales to offer as the process will take just a few moments of our underwriter’s time.
We would like to stress the importance of providing accurate information and re-iterate that you are responsible for every case you submit to us, including those from your satellite and sub-brokers.
We are also looking at introducing further checks and improving this verification process later in the year through electronic signature and report checking facilities.
Pre-completion calls:
From Monday 18th August pre-completion calls will be introduced for a random selection of applicants who have received a mortgage offer on the First National range.
The purpose of these calls is to:
Ensure your customers have a good understanding of the mortgage and insurance products they have applied for as part of our commitment to treating customers fairly (TCF)
Help minimise the risk of fraudulent applications
Where customers are unclear or require further information surrounding the recommendation or information you have provided you will have an opportunity to satisfy any questions prior to completion. The calls will be made between 10am and 8pm Monday to Friday, by a dedicated UK based team. The calls will be completed on an outbound basis only and it will not be possible to transfer applicants through to the team.
To minimise any possible delay in contacting applicants, please provide, where available, their full telephone contact details (on the application form) for:
Home
Work
Mobile
Please ensure these are provided for all applicants that are party to the mortgage as each applicant will need to be contacted.
Plausibility checks on income:
In addition to these forthcoming additional checks we recently standardised plausibility checks on income for self-cert cases.
We will continue to look at ways of improving our processes, procedures and criteria to ensure that we continue to lend responsibly.
Remember, AToM have an onsite underwriter!
Call us now on 0845 40 40 240 to place cases with First National and Igroup.